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Support Packages

Deploy a managed dedicated server environment.

For those who need total control and guaranteed support and management of their dedicated environments, we present Support Packages. Let us handle the daily management, updates, and troubleshooting of your servers to capture the performance and reliability of THG Hosting without the upkeep. Choose from two Support Packages options Basic and Supreme for services ranging from performance troubleshooting to server hardening and cron assistance.

From the time you confirm your order, our expert support team will be available to configure, deploy, and troubleshoot your hosting solution. Guaranteed to respond in 15 minutes or less. From one to one million servers, we are ready and waiting to build you a customized solution, deploy with your workload in mind and keep a watchful eye on your infrastructure.

Guaranteed SLA

Our Supreme Support package includes a 15-minute SLA.

24x7x365 Availability

Expert technical support available around the clock.


Not sure what’s wrong? Let us handle the investigating!

Software Installations

Create a hosting powerhouse with software installations by us.

Support Packages Features

Services Free Basic Supreme
Price $19.95 $69.00
24 x 7 Access to support
Chat / Ticket (REST API)
Hardware Replacements
SLA 45 minutes 30 minutes 15 minutes
Performance Troubleshooting
OS Upgrades
Domain Management
Control Panel Upgrade
Control Panel Support
DNS Assistance
SSL Installation
Mail Troubleshooting
Software Installations
Assisted Setup
Server Hardening
File Permissions Troubleshooting
Cron Assistance
Migration assistance for cPanel to cPanel migrations

Support Packages is billed per server for each server on an account. For more details, please contact your Account Manager.

Already have a THG Hosting account?

Simply log into your THG Hosting account and click the server you would like to add Server Monitoring to. Click the Server Monitoring tab and follow the prompted steps to choose your preferred package. Or, simply contact us with the form below to get started.

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