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Support

THG Hosting understands that web hosting can be complicated, and issues don’t always occur during business hours. Your unique configuration needs individualized attention. Our expert technical support team acts as a safety net for your web hosting services.

Whether you need guidance during the provisioning stage or additional security countermeasures later down the road, our team of experts is ready to provide informed advice for your specific situation.

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24x7x365

Contact us via live chat, phone or by submitting a ticket at any time and from anywhere. If you have a question you cannot answer, an issue that needs to be solved, or you just need solid hosting advice, simply pick up the phone, create a chat, or submit a ticket to reach instant hosting support. Note that for urgent or complex issues, the phone may be your best options. however, in most situations, submitting a ticket will ensure quick, reliable, and thorough information. Our state-of-the-art-ticketing system allows our team to monitor your problem from start to finish with a record of your account and all previous interactions on hand. Submit a ticket by logging into your THG Hosting account.

Support you
can count on


2019 support assists

Phone Calls

38,500
phone calls

Chats

62,3000
chats

Tickets

30,300
tickets

External technical support

External technical support that
spans 5 continents & 9,000 miles

Availability

The web operates 24 hours a day and hosting issues rarely occur during normal business hours. Our team of experts are available when you need them the most. So, whether you need advice at 3 AM on a Tuesday or need a problem solved at 1 PM on a Sunday, we are here to help both day and night.

Knowledge

With over a decade of experience, we know hosting backwards, forwards, inside, and out. THG Hosting has the products, tools, and services to help you reach your goals and should something go wrong, our team of experts are available to help.

Peace of Mind

Redundancy is the key to successful hosting and a reliable infrastructure. Our data centres are fully equipped to deliver the fully redundant cooling, network, security, and power. Our 99.995% SLA guarantees that our facilities will exceed your expectations, if not you get your money back.

THG Hosting Networks are designed for ultimate power, speed, and redundancy from start to finish. We are optimized to provide uninterrupted services to our clients anywhere around the globe. Our guarantee ensures that your services or you get your money back. We make a promise to you that forces within our control will not impede your uptime by more than .01% or we will repay you for your losses. Factors we can control include data centre network connectivity interruptions, read/write access issues, and server power loss.

Service Level Agreement

Let us help

Contact us via live chat, phone, or by submitting a ticket at any time and from anywhere. If you have a question you cannot answer, an issue that needs to be solved, or if you just need solid hosting advice, simply pick up the phone, create a chat, or submit a ticket to reach instant hosting support.

Customized support solutions

Our state-of-the-art-ticketing system allows our team to monitor your problem from start to finish with a record of your account and all previous interactions on hand.

The THG Hosting Promise

If you should experience uptime issues, please contact us immediately. We will instantly deploy our team of experts to locate and resolve the issue as soon as possible. For more information, please see our full SLA here.

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